Andrew Jacobs, Chief Compliance Officer of Avangrid Networks, recently published a paper entitled, “Why Compliance Training Fails” and in it he outlines the major pitfalls that compliance programs are facing with their training. In our conversation he laid out the groundwork for his paper, shares guidance for practitioners as they work to make their compliance training more effective, gives a look into some of the current research, talks about how to create a “cultural norm” within your organization, and shares encouragement for compliance professionals.